Frequently asked questions

No. We are not a hospital or clinic, we do not diagnose, and we do not treat. All medical care comes from licensed doctors at the hospitals and clinics that treat you.

We organise your reports into a case a specialist can review, approach appropriate hospitals on your behalf, and bring their answer back in plain language. We also handle travel guidance, appointments, accommodation, transport, interpretation and follow-up.

By you, with the doctors treating you. We never make clinical decisions — our job is to put the information in front of you in writing so you can decide, including deciding not to proceed.

We suggest providers that suit your case and explain why, but the choice is yours. If you would prefer someone else, tell us and we will work with that.

Travelling to another country to receive medical treatment. People do it when a treatment is unavailable at home, the waiting time is too long, they want a second opinion, or the cost is more manageable.

Egypt has an established private healthcare sector that regularly treats international patients, and Cairo is well connected by air to much of Africa. Consultations are commonly in Arabic or English.

Yes, and it helps a lot. Upload them with the case form or send them on WhatsApp. If you have none yet, submit anyway and we will tell you what is usually needed.

Gather your existing reports, confirm entry requirements for your nationality with the Egyptian embassy, and get a written treatment plan and cost estimate before you travel. Plan your stay around the recovery your doctors advise, not the procedure date.

Yes. We arrange accommodation suited to your stay and mobility, and someone meets you at the airport and takes you to where you are staying.

Treatment costs are set by the hospital, not by us, and depend on your case. We ask providers for a written estimate before you commit. For what MedVoyage charges, ask us directly — we will tell you upfront.

WhatsApp is fastest, and there is a button on every page. You can also email info@medvoyage.me or use the contact form.

Yes. It is stored securely, used only to coordinate your care, and shared with a hospital only with your permission. It is never sold or used for advertising.